Cancellation & Refund Policy

Last updated: 25 September 2026

Because we sell food products (cold-pressed oils and stone-ground spices), our policy is a little different from general merchandise — here's exactly where you stand.

Cancelling an order

You can cancel for a full refund any time before your order is dispatched — just contact us on WhatsApp/phone/email with your order ID. Once an order has been dispatched, it can no longer be cancelled, since it's already on its way to you.

Returns

As these are consumable food items, we can't accept returns simply due to a change of mind, once a pack has been opened. We do accept returns/replacements in these cases:

The package arrived damaged or leaking
You received the wrong product or pack size
The product was spoiled, contaminated, or defective on arrival

In any of these cases, contact us within 48 hours of delivery with your order ID and a photo of the issue — we'll arrange a replacement or full refund, whichever you prefer, at no extra cost to you.

Refunds

Approved refunds are issued to your original payment method via Razorpay, and typically reflect in your account within 5-7 business days, depending on your bank.

How to request a cancellation, return, or refund

Message us on WhatsApp, call, or email — whichever is easiest for you — with your order ID:

Phone/WhatsApp: +91 92520-08792 · Email: [email protected]

This is a general-purpose template. The 48-hour window and other specifics here are reasonable defaults for a food business — adjust them to whatever you actually intend to honour, and consider having a lawyer review this before relying on it, since it's also what Razorpay will check when approving your account for live payments.